Menu

Usage guide

Eligibility

All families with children ages 0 to 2 who live in Osaka City

Process for using the service

  1. STEP User registration

    Check "User registration" as shown below.
    * A notification will be sent after you complete user registration.

  2. STEP Make an appointment

    Determine the date, time, and provider, and then make an appointment from My Page.
    * We will provide a notification on the start of user appointments.

  3. STEP Usage

    Use the service
    Pay the usage fee

STEP1 User registration

Submit a user registration application from "User registration" as shown below.
The office will check the application and send a notification of the results to the registered email address.

＜Notes＞
  • If items are required for confirmation, a notification will be sent to the registered email address.
  • You can register 2 months before your expected delivery date.
Applying for a fee reduction

STEP2 Make an appointment

Determine the date, time, and provider, and then make an appointment from My Page.
* We will provide a notification on the start of user appointments.

＜Notes＞
  • In order to get a fee reduction, you must complete an application and review before requesting an appointment.
  • After you request an appointment, we will send you an appointment request receipt email. We will email you again with the results of the request.
  • You can make an appointment 2 months to 10 business days prior to the appointment date.
  • If you input an expected delivery date for a child in the user registration information and that child has already been born, submit a change registration application to register the child before requesting an appointment. If the information on the child is not registered after birth, you cannot request an appointment.
  • If your address or other household information has changed following user registration, submit a change registration application before requesting an appointment.
  • You cannot request an appointment if it exceeds the number of remaining visiting hours. Check the number of remaining hours before requesting an appointment.
  • To get a fee reduction, submit the fee reduction application and get approved before requesting an appointment. The fee reduction does not apply to appointments already made.

STEP3 Usage

Use the visiting support service
Pay the usage fee

＜Notes＞
  • This is not a child supervision or babysitting service. You must be at home with your children.
  • For details on paying the usage fee, see the list of support providers page.

Support menu

Housework support menu

Housework support Meal preparation and cleanup (cooking, setting the table, doing dishes)
Washing clothes (washing, hanging, folding, and putting away clothes)
Cleaning and organizing living areas (vacuuming, wiping the floor, general tidying up, basic cleanup of newspapers/magazines, etc.)
Shopping for daily necessities (purchasing consumables or foods at the local supermarket, convenience store, etc.)

Childcare support menu

* Childcare support is provided under the management of the guardian.

Childcare support Taking care of children (changing clothes, putting to bed, playing at home)
Breastfeeding and meal assistance (preparing formula; cleaning, disinfecting, and putting away bottles; defrosting and heating milk)
Changing diapers (preparing items needed to change diapers, changing diapers, disposing of used diapers)
Bathing assistance (preparing and putting away a baby bath, rinsing, drying infants and changing their clothes)
Support for picking up/dropping off siblings from/to nursery school (picking up/dropping off children age 3 through lower elementary grades from/to nursery school or lessons on foot or public transportation) * This type of support cannot be used by itself.
Chaperoning (accompanying guardians for processes at public offices, infant health checkups, vaccinations, etc., on foot or public transportation)

Usage hours

8:00～20:00
It can be used once per day for 2, 3, or 4 hours.
Monday through Sunday ＜except for the new year holiday period (December 29 to January 3)＞

Usage fees and fee reduction procedure

＜Usage fee＞

1,500 yen per hour
Free with application for households on public assistance or exempt from the municipal tax

  1. Pay the usage fee to the provider for the amount of time used.
  2. The payment method differs by provider; check it in advance.
  3. A cancellation fee applies to appointment cancellations after the specified time frame.
  4. Households on public assistance or exempt from the municipal tax can apply for a usage fee reduction. The application requires submission of certifying documents (public assistance recipient certificate, tax certificate, etc.)

Total usage hours

Age 0 Birth to age 1 Total 40 hours
Age 1 Ages 1 to 2 Total 20 hours
Age 2 Age 2 through first March 31 after third birthday Total 20 hours
Age 0 Birth to age 1
Total 40 hours
Age 1 Ages 1 to 2
Total 20 hours
Age 2 Age 2 through first March 31 after third birthday
Total 20 hours

If you have multiple eligible children, this is the total for each child.

Osaka City Childcare Support Helper Office Dispatch Program Guidelines (PDF)

Usage Guide (PDF)

FAQ User registration